Privacy Policy

Who we are

Your Plumbing and Heating based in Melton Mowbray takes your privacy seriously and all information submitted to us will be used in accordance with the Data Protection Act 1998.

Our website address is: 

https://yourplumbingandgas.co.uk/

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies: For information about the cookies set on this website, please see our Cookie Policy.

Hosting server

We host our website on a server provided by Kinsta Inc. in the UK. The servers automatically record information created by your use of our website (“Log Data”). No cookies are set on your device to do this. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, country you are in, your mobile carrier, device and application IDs, search terms, and cookie information. This information is used to diagnose and improve the hosting service and our website. The Kinsta privacy policy is available here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we collect your data

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email such as your name, telephone number and the information contained in any signature block in your email.

Phone

When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us. We do not record phone calls.

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Contact forms

When you contact us using our contact form, we collect your name, email address and telephone number. We also collect any other information you provide to us when you complete the contact form, including any optional information you choose to share as part of the message you send us. If you tick the opt-in box on a form, we may use your personal information to send you promotional information about third parties which we think you may find interesting.

Who we share your data with

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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